Gift Baskets Overseas 100% Satisfaction Guarantee - Because when you're happy, we're happy
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time.
However, we also know that many customers never take the plunge and send packages internationally because they are afraid that gifts might be delayed or held by customs, food might spoil, or contents might break. Now you don't have to worry! With Gift Baskets Overseas 100% Satisfaction Guarantee if you are not completely satisfied with your purchase from Gift Baskets Overseas, simply contact us by phone or email and we'll do everything we can to make sure your experience is a good one. If bottles or fragile items break, we'll replace them; if your package isn't delivered, we'll either send it again or refund your money; if we get your order wrong, we will send the correct items; and if delivery takes place later than guaranteed
, we will refund our shipping and handling fee.
Submitting Quality Complaint
All items are inspected by our Quality Control Team prior to shipping from our warehouses; however, flowers and gift baskets may occasionally arrive at their destination damaged or fail to arrive due to circumstances outside of our control. Reports regarding gifts that are delivered damaged or have defective contents have to be submitted to Customer Service within 7 days of delivery. A picture of the delivered goods, clearly showing the damage, must be included as it will help to determine further rectification steps. Please make sure to use no filters when you send us pictures of the delivered items.
Quality complaints on flowers, cakes, fruits and other perishable items are accepted only within 48 hrs after the delivery has taken place. A picture of the delivered goods, clearly showing the damage, must be included, as it will help to determine further rectification steps.
Please note our Quality Department may need to contact the recipient in order to obtain information about the gift delivered or the circumstances of the delivery as it will help us to make a decision on further steps of complaint resolution.
Investigation may take up to 1-2 business days, however, during the major holidays such as Christmas, New Year, Chinese New Year, St Valentine’s Day, Women's day, it may take longer due to business closures (up to 5-7 days).
You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
Please contact us
for complete instructions on how to return a product to our closest warehouse.
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Please note that as hard as we work-and as much as it bothers us-there are things that are beyond our (and our delivery/shipping vendors') direct control; these issues are outside of the scope of our 100% Satisfaction Guarantee. We cannot compensate customers who provide incorrect or incomplete delivery addresses or whose recipients refuse delivery (i.e., at a hospital). As we cannot guarantee chosen delivery dates for orders placed later than 3 business days in advance for dates surrounding major gift delivery holidays - such as Christmas, New Year's Eve, Easter, Mother's Day, or Valentine's Day - the guarantee is not applicable if delivery does not occur on the customer's chosen date (please see our delivery policy
Compensation for issues within the scope of the policy will take the form of full or partial refunds against the payment amount or discount vouchers for future orders.